Operational Support & PMO

📣 Qim info, who are we?

An IT engineering and digital services company founded in 2004, with offices in Switzerland (Geneva, Lausanne, Zurich & Basel) and France (Annecy, Lyon & Paris).

Qim info is first and foremost a group of consultants capable of intervening at all levels of an

information system in various fields (studies & development, functional, infrastructures & networks, data, DevOps…) as well as in various sectors (banking, finance, insurance, luxury, retail,

aeronautics…).

With more than 600 collaborators, we are always looking for new talents!

Qim info has a global rating of 4.31/5 on the Happy at Work® label, which measures the well-being and motivational factors of employees, and is ranked 3rd in the ICTJournal 2023 ranking.

📌 In a few words:

We are looking for an Operational Support & PMO to join our team and accompany our customers in Zürich.

🎯 Key responsibilities:

As an Operational Support & PMO in this staff position aims to advance internal Service Management Center (SMC) initiatives across Switzerland and support the development of the SMC organization. The role involves close collaboration with SMC management and coordination with various teams.

• Coordinate national SMC skills assessment initiative.
• Lead the “shift left” initiative within the SMC.
• Review and revise job profiles and roles within the SMC supervisory unit.
• Foster collaboration between SMC units in different regions.
• Manage the SMC employee and customer satisfaction survey for 2025/2026.
• Act as interface between the One SMC program and line management.
• Support IT Service Management processes (e.g., WAC & Incident processes).
• Contribute to the enhancement of the operational model (e.g., alert handling transformation).
• Drive the SMC simulator project.

💼 Your profile:

• 10+ years of relevant professional experience.

• Background in PMO or project management roles.

• Experience in staff or support functions.

• Strong organizational and coordination abilities.

• Skill in aligning interests and bridging cultural gaps.

• Leadership experience is a plus due to some responsibilities directly supporting the Head of SMC.

Other relevant skills/experience:

• Fluent written & spoken English and German are required. French is also an advantage.

🏆Job conditions:

• Location: Zürich📍
• Starting date: 01.07.2025 📆
• Permanent contract 📄
• 2 days per week home office

🙌 Why choose Qim info?

🛠 Recognized expertise in the consulting world, with activities in around ten sectors and knowledge of all IT professions.

🤜🤛 Close and high-quality HR & management support for our consultants to help them develop their skills and manage their day-to-day responsibilities.

🥳 Joining us also means sharing more than just a coffee break! Qim Tech Talks, annual and

quarterly parties, Qim Afterwork… many events are organised every year to create great memories

together!

🔎 Want to know more?

We look forward to seeing you apply!