Business Systems Analyst

📣 Qim info, who are we?

An IT engineering and digital services company founded in 2004, Qim info has offices in Switzerland (Geneva, Lausanne, Zurich & Basel) and France (Annecy, Lyon & Paris). As part of the MoOngy group, the company also benefits from an international development network.

As the 3rd largest IT company in French-speaking Switzerland (ICT Journal), Qim info is above all a group of consultants capable of intervening at all levels of an information system in different fields (Research & Development, Functional, Infrastructure & Networks, Data, DevOps, etc.) and different business sectors (Banking, Finance, Insurance, Luxury, Retail, Aeronautics, etc.). With over 650 employees, we’re always on the lookout for new talent!

📄Your tasks:

• Serve as a primary contact for a designated community of users
• Participate to delivery of the following services: gathering requirements, taking and following up user
requests, translating business requirements into functional and technical specifications, suggesting
process improvements, performing internal acceptance testing, and supervising user acceptance testing
• Participate in incident resolution, data extraction and other operational activities in support of specific
business applications
• Participate to meetings with business users and IS personnel for defining, prioritizing and resolving user
requests (day-to-day or project-related)
• Advise super-users on application usage, finding solutions and proposing workarounds when appropriate
• Participate in project preparation activities
• Support the IBS team and IS in improving internal processes

💼 Technical skills required:

• Strong IT background, especially in application development, testing and support
• Strong analytical skills and ability to deal efficiently with complex or multi-functional issues
• Good knowledge of business process analysis techniques and tools (Miro, Bizagi, Jira, Confluence, …)
• Advanced experience in translating business requirement into User Stories.
• Extended experience in Agile SCRUM methodology with proof of experience in similar business
domains. (perfumery, food industry, R&D, Pharma)
• Customer service oriented, flexible and open minded
• Willingness to travel to support application rollouts and other project activities
• Fluent in English

🏆 Job conditions

• Permanent contract
• 100% working time
• TT: 2 days teleworking per week
• ASAP start date
• Location: Geneva

💼 Your profile

Deliver key services, including:
o Gathering and documenting business requirements.
o Handling and following up user requests.
o Translating business needs into functional and technical specifications.
o Proposing process improvements.
o Coordinating and supporting User Acceptance Testing (UAT).
o Advise super-users on application usage, finding and proposing workarounds.
o Coordinating system-wide changes across multiple platforms.
o Leading and participating in Unit Testing and UAT activities.
o Contribution to the testing strategy (both definition and execution phases)
• Manage L2 and L3 support, handling incidents in your area of responsibility.

🙌 Why to choose Qim info?

🛠 Recognised expertise in the world of consultancy, with an activity focused on ten or so business sectors and knowledge of all IT professions.

🤜🤛 Close proximity to our consultants and high-quality HR and management support to help them develop their skills and carry out their day-to-day assignments.

🥳 Joining us also means sharing more than just a coffee break! Qim tech talks, company evenings… We organise a whole host of events every year, so you’ll have plenty of great memories to share!

🔎 Want to find out more?

We look forward to receiving your application 😊