Measurable results: a stable, high-performance application that has been widely adopted
The approach adopted by Qim info is bearing fruit, confirming that the HR application plays a central role in the day-to-day running of departments:
- More than 8,000 HR requests are processed each year via the application.
- 1,500 separate users access it regularly, proof of its widespread adoption.
- A specific department of the administration alone registers more than 600 requests per year, made by more than 60 users.
- The tool provides fluid, reliable and traceable management of large-scale HR interactions.
- The workload is kept under control, with no deterioration in service quality and no significant interruptions.
These indicators underline not only how robust the application is, but also how effective the application maintenance model implemented is, as it serves a modernised, user-oriented administration.
Why choose to outsource application management?
Organisations that outsource TPAM are able to focus on their internal priorities while benefiting from specialist expertise. The benefits are manifold:
- Access to specialist skills: TPAM providers have in-depth technical expertise, offering efficient maintenance that is in line with industry best practice.
- Flexibility and scalability: TPAM services can be adapted to the specific needs of each company, enabling flexible workload management without oversizing in-house teams.
- Cost control: by outsourcing maintenance, businesses can reduce the costs associated with recruiting, training and managing in-house resources, while benefiting from flexible pricing models.
- Improved quality of service: TPAM providers implement cutting-edge solutions to improve the performance and reliability of applications, thereby guaranteeing greater system availability.
- Enhanced security: TPAM ensures that rigorous security measures, such as data encryption and access controls, are put in place, to protect sensitive information and guarantee compliance with the regulations.
This trend is particularly marked in the public sector, in both Switzerland and France alike, where TPAM accounts for a significant proportion of IT spending. In France, according to a report entitled ‘Les ressources humaines de l’État dans le numérique’, published in 2023, TPAM accounted for 21% of the State’s IT spending in 2021, or €306 million.
Against this backdrop, the Swiss public administration chose to entrust its TPAM to Qim info, thereby benefiting from cutting-edge technical expertise and a collaborative approach to guarantee the reliability and ongoing development of its HR application.
Qim info, your application maintenance partner
Qim info supports organisations through bespoke management of their application maintenance, by mobilising people with the right expertise for each environment. With offices in Geneva, Lausanne, Zurich, Basel and Annecy, Qim info works as closely as possible to where the local needs are, and has detailed knowledge of the French- and German-speaking parts of Switzerland.
What sets Qim info apart is its ability to combine technical rigour with good business acumen, to guarantee optimum performance and lay the groundwork for future developments.
As a 100% bespoke IT service provider, Qim info offers services tailored for each business context, from TPAM to digital transformation projects.
Are you looking to make your tools more reliable and bring comfort to your in-house teams? Contact us to design a TPAM service that meets your needs, and benefit from the support of our IT Operations & Support Services team, dedicated to the ongoing performance of your applications.
