IT Operations & Support Services

Partner with Qim info for expert management of your IT environment

Geneva - Lausanne - Bern - Basel - Zurich - Annecy

Qim info is your partner for managing your IT environment

Liberate Your Business from IT Challenges. Facing a time crunch, skill gap, or resource limitations in managing your IT infrastructure? Our team is here to deliver a comprehensive solution that ensures the ongoing operability of your IT environment while maintaining cost-efficiency.

Specialised in serving small and medium-sized enterprises, we bring deep IT expertise to guarantee top-notch service quality. Our staff undergo rigorous training and continuously update their skills and certifications. This ongoing skill development, along with our diverse partners collaborations, keeps us ahead of the curve in industry best practices.

Opt for our managed services for peace of mind, transparency, and agility. With us at your side, you can focus entirely on your business success.

Basel

office

Zurich

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Geneva

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Lausanne

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Annecy

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Our services

Qim info's Managed Services

User and Workstation Support

Boost your IT asset performance and continuity with our specialised support for users and workstations.

  • Prompt and tiered helpdesk support (N1/N2/N3)
  • Multiple communication channels: phone, ticketing, emails, video conferencing
  • License procurement and hardware acquisition
  • User support and coaching

Secure Infrastructure and Networks

Secure and stabilise your IT environment with our robust infrastructure and network solutions.

  • Cybersecurity strategy and appropriate backup tools
  • Deployment of updates and patches
  • Network and server optimization
  • Consultation for infrastructure improvements

Let's find your project’s missing piece together

Why entrust us with managing your IT system?

Availability and Responsiveness

Our Service Level Agreements (SLAs) commit us to high standards in availability, response time, and problem-solving. As a local partner, we're here for you, providing ongoing support in the upkeep and management of your IT systems.

Multidisciplinary Expertise

Leverage our nearly two decades of experience, bolstered by the diverse skill sets from our six specialised departments within our Centre of Expertise. This adds up to over 60 highly qualified experts prepared to tackle any IT challenge you might face.

Flexible and Modular

We provide bespoke solutions, meticulously tailored to your unique needs. Your IT system is one-of-a-kind, requiring specialised solutions to enhance your processes and maximise efficiency.

Process

Comprehensive IT System Management

Analysis

Organisation

Architecturing

Implementation

Coaching

Support

Use cases

They Place Their Trust in Us

UWW: Wi-Fi Network Optimisation and Security 

United World Wrestling approached us to assess the security of their existing network.   Following our audit, it became clear that their Wi-Fi network wasn’t operating at its full potential. As a result, we segregated the professional and guest Wi-Fi networks to optimise performance and enhance security.

Le Kab: Computer and Network Security

The French accounting firm  Le Kab enlisted our expertise to address a persistent network issue that was disrupting their business operations. Within a single day, we identified and fully resolved the root cause of the problem.

Our Expert Team at Your Service

In our IT Operations & Support Services department, our core mission is to serve as the reliable IT backbone for businesses. To that end, we offer a dedicated team that’s fully equipped to handle your complete range of IT requirements.

With strong foundations in Switzerland and France, customer availability and proximity are among our prime values. With your needs in mind, we readily make on-site visits to provide the support you require.

Excellence sits at the core of our ethos. I’m particularly proud of our ITIL certification, which serves as testament to our proficiency in applying IT Service Management (ITSM) best practices. Committed to staying at the forefront of technological advancements, my team and I continually engage in training, diving into the latest innovations within the industry.

We aim to be more than just a service provider; our goal is to forge enduring partnerships founded on trust.

Each customer is unique, each challenge presents an opportunity, and each solution is customised to meet your specific needs.

Benjamin Basset

Head of IT Operations & Support Services

Key figures

Qim info in Figures

6

agencies in Geneva, Lausanne, Zurich, Basel, and Annecy

19

years of IT expertise at your service

242

projects carried out in 2022

6

departments in our Centre of Expertise

Partners and certifications

Qim info, the third largest IT company in French-speaking Switzerland according to ICT Journal, invites you to explore our partners and certifications

F.A.Q.

Your Questions, Our Answers