IT Operations & Support Services
Partner with Qim info for expert management of your IT environment
Geneva - Lausanne - Bern - Basel - Zurich - Annecy
Qim info is your partner for managing your IT environment
Liberate Your Business from IT Challenges. Facing a time crunch, skill gap, or resource limitations in managing your IT infrastructure? Our team is here to deliver a comprehensive solution that ensures the ongoing operability of your IT environment while maintaining cost-efficiency.
Specialised in serving small and medium-sized enterprises, we bring deep IT expertise to guarantee top-notch service quality. Our staff undergo rigorous training and continuously update their skills and certifications. This ongoing skill development, along with our diverse partners collaborations, keeps us ahead of the curve in industry best practices.
Opt for our managed services for peace of mind, transparency, and agility. With us at your side, you can focus entirely on your business success.
Let’s talk about your needs
Our services
Qim info's Managed Services
User and Workstation Support
Boost your IT asset performance and continuity with our specialised support for users and workstations.
- Prompt and tiered helpdesk support (N1/N2/N3)
- Multiple communication channels: phone, ticketing, emails, video conferencing
- License procurement and hardware acquisition
- User support and coaching
Secure Infrastructure and Networks
Secure and stabilise your IT environment with our robust infrastructure and network solutions.
- Cybersecurity strategy and appropriate backup tools
- Deployment of updates and patches
- Network and server optimization
- Consultation for infrastructure improvements
Contact
let's meet each other!
Let's find your project’s missing piece together
Why entrust us with managing your IT system?
Availability and Responsiveness
Our Service Level Agreements (SLAs) commit us to high standards in availability, response time, and problem-solving. As a local partner, we're here for you, providing ongoing support in the upkeep and management of your IT systems.
Multidisciplinary Expertise
Leverage our nearly two decades of experience, bolstered by the diverse skill sets from our six specialised departments within our Centre of Expertise. This adds up to over 60 highly qualified experts prepared to tackle any IT challenge you might face.
Flexible and Modular
We provide bespoke solutions, meticulously tailored to your unique needs. Your IT system is one-of-a-kind, requiring specialised solutions to enhance your processes and maximise efficiency.
Process
Comprehensive IT System Management
Analysis
Organisation
Architecturing
Implementation
Coaching
Support
Use cases
They Place Their Trust in Us
UWW: Wi-Fi Network Optimisation and Security
United World Wrestling approached us to assess the security of their existing network. Following our audit, it became clear that their Wi-Fi network wasn’t operating at its full potential. As a result, we segregated the professional and guest Wi-Fi networks to optimise performance and enhance security.
Le Kab: Computer and Network Security
The French accounting firm Le Kab enlisted our expertise to address a persistent network issue that was disrupting their business operations. Within a single day, we identified and fully resolved the root cause of the problem.
Our Expert Team at Your Service
In our IT Operations & Support Services department, our core mission is to serve as the reliable IT backbone for businesses. To that end, we offer a dedicated team that’s fully equipped to handle your complete range of IT requirements.
With strong foundations in Switzerland and France, customer availability and proximity are among our prime values. With your needs in mind, we readily make on-site visits to provide the support you require.
Excellence sits at the core of our ethos. I’m particularly proud of our ITIL certification, which serves as testament to our proficiency in applying IT Service Management (ITSM) best practices. Committed to staying at the forefront of technological advancements, my team and I continually engage in training, diving into the latest innovations within the industry.
We aim to be more than just a service provider; our goal is to forge enduring partnerships founded on trust.
Each customer is unique, each challenge presents an opportunity, and each solution is customised to meet your specific needs.
Benjamin Basset
Head of IT Operations & Support Services
Key figures
Qim info in Figures
6
agencies in Geneva, Lausanne, Zurich, Basel, and Annecy
19
years of IT expertise at your service
242
projects carried out in 2022
6
departments in our Centre of Expertise
Partners and certifications
Qim info, the third largest IT company in French-speaking Switzerland according to ICT Journal, invites you to explore our partners and certifications
F.A.Q.
Your Questions, Our Answers
Outsourcing the management of your infrastructure allows you to make significant savings on staffing and maintenance expenses. Additionally, our personalised service model means you only incur costs for the services you actually need.
We take data security very seriously. Our team adheres to stringent protocols to maintain the confidentiality of your sensitive data, ensuring compliance with the highest industry security standards. Moreover, we can provide cybersecurity awareness training for your staff.
We offer flexible support options: choose either an à la carte package that includes a set number of days, or opt for a monthly subscription that comes with a fixed price for a specific number of calls. Our team provides N1/N2/N3-level support and is highly available to meet your needs.
As the business landscape evolves, we’re hearing from our SME customers about the complexities involved in managing their mobile devices. These devices are as crucial to your operations as traditional computers, which is why we specialise in mobile terminal management.
