An international NGO based in Geneva entrusts Qim info with the complete takeover of its IT support.
Following a significant downsizing – from 800 to around 120 employees in less than a year – the organization no longer has an in-house IT team. This transformation disrupted the way the company operated, resulting in a fragmentation of IT tools. Each site now administers its own workstations, with no centralized governance, which complicates maintenance and increases the frequency of incidents.
To restore system consistency and guarantee a level of security appropriate to its activities, the organization calls on Qim info to :
- Take over management of existing IT assets.
- Reduce the frequency of reported incidents.
- Reinforce workstation safety.
- Stabilize the technical environment.
This project marks a major milestone in the modernization of IT management, and illustrates how targeted intervention can restore stability and performance to an international technical environment.
Context and challenges ofIT support outsourcing
The Geneva-headquartered organization, with operations in several countries, is undergoing a major reorganization. With no in-house IT department, it is now entrusting the
Locally acquired workstations are not managed centrally, which makes maintenance more complex and limits visibility of the state of the IT estate.
By taking over the supervision of IT support, Qim info creates a clear and coherent organization for IT management.Outsourcing IT support enables organizations to entrust maintenance, workstation administration and incident management to a trusted partner, ensuring the availability and security of workstations and mobile terminals, while providing access to up-to-date technical expertise.
This approach strengthens coordination between sites, improves the reliability of IT assets and facilitates centralized management of operations. In an international environment, it means smoother operations and greater control over the infrastructure.
Deploying Microsoft Intune for centralized mobile device management
To meet these challenges, Qim info is deploying Microsoft Intunea unified device management solution (Mobile Device Management) integrated with the Microsoft 365 ecosystem. This tool makes it possible to remotely administer, secure and update all the organization’s computers and smartphones.
The project is being led by two system and network administrators from Qim info’s center of expertise. Intune specialists, they are responsible for configuring the platform, enrolling workstations and providing technical support to ensure a smooth and secure transition.
Intune is fully in line with Microsoft’s Modern Workplacewhich aims to create connected, collaborative and secure work environments.
Thanks to this solution, the NGO can now:
- Manage all your laptops remotely.
- Apply uniform security policies to all equipment.
- Automatic deployment of applications and updates.
- Protect sensitive data in the event of device loss or theft.
Microsoft Intune: definition and benefits for IT management
Microsoft Intune is a cloud-based solution developed by Microsoft to centralize the management and security of business terminals. Linked to Microsoft Entra ID, it offers complete control over the devices used by employees.
Administrators can define compliance rules, monitor device status, deploy applications remotely or restrict access to a non-compliant device.
In a multi-country environment, Intune ensures unified visibility and homogeneous protection of the IT estate, two essential elements in maintaining the consistency and security of the information system.
Results: tangible improvements in IT support stability
Just a few weeks after implementing Microsoft Intune, IT support has become much more stable and operationally efficient.
Centralized management of workstations means faster incident resolution and optimized supervision of the IT estate. Thanks to unified administration, teams can detect anomalies more quickly, apply the necessary corrective measures remotely, and reduce service interruptions.
Workstations become more reliable, recurring incidents are reduced and users benefit from a secure, consistent digital environment.
Find out how Qim info helped a Swiss aeronautics company manage application incident management.
Lasting benefits ofcentralized IT management with Microsoft Intune
Beyond the initial results, the adoption of a centralized supervision platform like Microsoft Intune helps to perpetuate the efficiency of IT support and simplify day-to-day maintenance.
In the long term, IT teams can monitor the status of the fleet in real time, control security updates and automate recurring tasks, while reinforcing information system governance.
This increased visibility encourages proactive infrastructure management, where problems are anticipated rather than undergone. For the organization, this translates into a homogeneous, secure and scalable environment – a decisive asset for ensuring business continuity and performance on a global scale.
Qim info, strategic partner for IT reliability and modernization
This mission illustrates Qim info’s ability to support international organizations in the recovery and stabilization of their IT environments.
Drawing on Microsoft 365 solutions and the expertise of its system and network administrators, Qim info helps customers secure their infrastructures, optimize desktop management and boost day-to-day operational performance.
More than a technical service, Qim info implements a collaborative and sustainable approach, based on proximity and quality of follow-up, to guarantee reliability and continuity of service.
Want to find out more about IT support? Discover here everything you need to know about efficient IT support.
And to outsource the management of your workstations, contact our Systems and Networks team to talk to our experts.
