Who is Jean-Baptiste and how did he raise IT support to 5-star status at Qim info? His evolution, from his first steps in IT to his role as manager, is described below. ‘Expert Digital Workplace & IT Business Solutions, shows just how powerful technology can be whencombined with business.human. Today ‘Today, it supports more than 600 employees in Switzerland and France, guaranteeing them a simple, secure and rewarding digital experience. Here’s an article exploring the company’s missions and concept. Apeople-orientedDigital Workplace expert.
Beginnings in computing: when technology meetspeople
From his earliest experiences, Jean-Baptiste chose to combine technological performance with consideration for employees, an approach that would have a lasting impact on his career.
First steps in computing
A native of Chambéry in Savoie, Jean-Baptiste turned to IT at an early age. After obtaining a Bac+2 in IT management during a work-study program in the toy industry, he went on to gain experience in a wide range of areas: user support, systems administration, project management and customer relations.
Skills developed in energy and logistics
He then joined a company in the energy sector, specializing in IT services, before working in transport and logistics. These experiences gave him a comprehensive view of IT environments, where he developed a wide range of skills – Windows, Exchange and AS400 administration – while maintaining a direct link with users.
RGPD compliance: key expertise in data governance
His career path is marked by five years spent in a major international research organization in Switzerland. In this demanding scientific environment, he took part in complex technical projects and took charge of a major mission: RGPD compliance.
This responsibility comes at the very moment when the European regulation comes into force. For organizations, the subject is still new, and uncertainty reigns: how to interpret the law, what practices to adopt, how to make entire teams aware of a brand-new framework?
Jean-Baptiste finds himself at the heart of this challenge. He is working on mapping data processing, raising team awareness and setting up appropriate internal processes. It’s a demanding job, at the crossroads of IT, legal and change management, in a climate where every decision involves the responsibility of the entire organization.
” Data protection (RGPD, nLPD) is not a constraint: it’s the method that allows us to earn trust. “, he stresses.
This experience, conducted in a context of novelty and pressure, enabled him to acquire solid expertise in data governance, which he now applies in his role as DPO (Data Protection Officer) at Qim info.
To find out more about the RGPD, discover our article: RGPD data security: what is it?
Human resources training: a dual career path
During this period, he also chose to train in human resources, obtaining a federal diploma as an HR specialist, a rare and demanding qualification in Switzerland.
Even though he later returned fully to IT, this dual career path had a profound effect on his vision of the business: technology is only of value if it makes a tangible difference to employees’ daily lives.
IT and infrastructure support: some memorable experiences
Before joining Qim info’s in-house IT department, Jean-Baptiste worked as a consultant for a multinational energy company, where he managed IT support for the trading teams. This mission, carried out with Qim info, enabled him to reinforce his expertise and confirm his sense of service, in an environment where responsiveness is essential.
From this experience, he has retained a rigorous approach to service continuity and priority management. As he likes to point out, it’s not just about resolving tickets, but understanding the human and business impacts behind each incident.
Missions at Qim info: building a fluid and reliable Digital Workplace
At Qim info, Jean-Baptiste contributes every day to building the Digital Workplace, ensuring that technology supports both productivity and employee well-being. His missions cover several dimensions: multi-site support, data governance and support for new arrivals.
What is the Digital Workplace?
The Digital Workplace refers to the entire digital environment made available to employees: workstations, applications, messaging systems, collaborative tools… A system designed to offer a complete, simple, fluid and reliable work experience.
Multi-site IT support: proximity and responsiveness on a daily basis
Since joining Qim info’s in-house IT team, Jean-Baptiste has structured and energized the company’s IT support. Today, almost 600 employees in Switzerland and France can count on him to keep their tools running without interruption.
Based mainly in Geneva, it supports the Geneva, Carouge and Chancy, Lausanne and Annecy sites, while remaining available for the Basel and Zurich teams.
His tasks cover all aspects of IT support, with daily assistance to users in the use of their tools. He also manages stock and orders, and monitors IT asset governance, to ensure a clear and sustainable organization.
Every day, he handles an average of fifteen requests, with the same exacting standards: fast, efficient, user-oriented resolution. For him, support goes beyond simple technical resolution: he attaches particular importance to direct contact with employees, convinced that quality service relies as much on listening and teaching as on technical expertise.
Its aim is to reduce team downtime as much as possible. Every minute saved boosts productivity and contributes directly to Qim info’s collective performance.
To find out more about the organization and best practices of IT support, read our article: IT Support: everything you need to know for efficient IT assistance.
Data governance and security: his role as DPO
Jean-Baptiste is also Data Protection Officer (DPO), guaranteeing compliance with the RGPD and good data protection practices. This responsibility is a natural addition to his missions:“What you need to understand behind the RGPD, or the LPD for Switzerland, is that behind every piece of data, there is someone: protecting data therefore means respecting people.” he insists.
Employee onboarding: turningarrival into a positive experience
For Jean-Baptiste, the first day is essential, so he makes a point of ensuring thatIT onboarding at Qim info gives employees immediate access to their tools.
Each new arrival is meticulously prepared. In barely an hour, a new arrival receives his or her computer, badge, access, headset and personalized support. ” A successful onboarding means giving the person the feeling that he or she is expected, ” he explains.
Anticipation and organization: his method for preventing breakdowns
Qim info’s IT infrastructure is rich and varied: Windows, Mac, iPhone, in-house business applications… Jean-Baptiste orchestrates this heterogeneous ecosystem every day with meticulous organization.
His secret?Scenario-based anticipation. He imagines possible breakdowns in advance, prepares back-up solutions and ensures that a sufficient stock of equipment is available at each site.
“I try to anticipate every situation by projecting myself into different possible scenarios. And beyond the immediate problem, I already think about the next steps so that I always have an alternative ready.”
His approach is reflected in concrete results. Thanks to the standardization of equipment, the ready-to-use kits available at each site, and his sense of anticipation, Jean-Baptiste reduces those “invisible frictions” that slow down daily life. In a conservative scenario, this represents a saving of 5 to 10 minutes per employee per day. On a perimeter of 120 to 140 people, the cumulative gain is between 2,500 and 5,000 hours per year returned to the business, or the equivalent of 2.5 to 3.3 FTEs depending on the hourly reference.
At the same time, its complete management of the equipment lifecycle – from purchase to use, rotation and recycling – lowers the TCO (Total Cost of Ownership), while reinforcing the sustainability of Qim info’s IT practices.
This ability to anticipate the unpredictable reflects his vision of the business: for him, IT must be a facilitator, never a hindrance. It also illustrates the very essence of the Digital Workplace: a diversified technical environment, but designed as a coherent and simple experience for employees.
5-star IT support: puttingpeople and theemployee experience at the heart of the business
For Jean-Baptiste, IT support goes far beyond the technical: it’s a genuine service to employees, designed as a fluid, reassuring, high-quality experience.
Professionalism and user-friendliness: support as a user experience
Jean-Baptiste often compares his job to that of a luxury hotelier. For him, support must be 5-star service: responsive, discreet and impeccable.
Beyond technique, he emphasizeslistening and teaching. ” When someone calls, there’s often stress behind it: a possible delay, a meeting to run, an urgent request from the hierarchy. My role is to reassure, support and find a solution, even a temporary one, so that the caller can leave with peace of mind. “
He systematically makes his explanations clear so that everyone understands what has been done. This concern for transparency helps to build lasting trust.
Jean-Baptiste illustrates this approach in his day-to-day work: serious and professional, he also likes to add a touch of levity. A word of humor, a little joke, a smile are sometimes enough to defuse tension and create a sense of closeness with employees.
His credo is clear: well-being at work requires both reliable tools and a friendly, human atmosphere. It is precisely this philosophy that he believes embodies a successful Digital Workplace: a subtle combination of technical performance and employee care.
” I’m there to take some of the pressure off employees: they can concentrate on their tasks, while I take care of their IT worries. IT must remain a tool that serves the teams, never a constraint. “
The last mile: its trademark in IT support
One expression is particularly close to his heart: “the last mile”. For him, a problem is only truly resolved when the user can get back to work without worry. ” This follow-up, right to the end, is my signature “, he sums up.
This means that he considers an intervention to be complete only when the user is back in a fully functional working environment. This ensures that there is no duplication of effort, and that service continuity is optimized.
By always following through to the end of the process, Jean-Baptiste establishes a lasting relationship of trust with employees. They know that when a problem is taken care of, it will be taken care of completely, and that they will be able to concentrate once again on their mission with complete peace of mind.
Qim info: a culture of exchange and trust
What sets Qim info apart, according to Jean-Baptiste, is the fluidity of its exchanges and its proximity to its teams.
“ There’s always someone there to answer, to help. There’s a real sense of closeness, whether with managers or administrative teams. It makes all the difference. “
He also emphasizes the freedom of action he is given to organize his work and implement improvements. This autonomy fuels his commitment and strengthens his attachment to the company.
Towards tomorrow’s Digital Workplace with Qim info
Jean-Baptiste’s experience shows just how valuable it is for a company to be able to count on an expert capable of combining technical mastery with a sense of service. His role at Qim info is a concrete example of what a fluid, reliable and employee-centric Digital Workplace means.
Not every organization is lucky enough to have an in-house Jean-Baptiste. But at Qim info, we know how to make this expertise available to you. Thanks to our IT Operations & Support Services division, we can offer our customers experienced talent who can reinforce your teams and guarantee quality support tailored to your needs.
Would you like tailor-made support for your IT and Digital Workplace? Contact us to talk to our experts and find out how Qim info can help you build a serene, high-performance working environment.
