QimTech

What is IT Performance Management?

Summary

IT Performance Management: Definition

IT Performance Management refers to all the observations, measurements, and analyses used to evaluate and optimise the performance of a company’s information system.
IT performance management revolves around five key steps:

  • Monitoring and observability of performance, by continuously collecting performance data on different components of the computer system, such as databases, servers, application components, networks, user experience, etc.
  • Performance analysis, by processing the aforementioned data to identify risks and failures that compromise the efficiency of the IS.
  • Optimising performance, by implementing corrective actions to address the identified shortcomings.
  • Capacity planning, by anticipating the needs and future resources necessary to maintain an optimal computer system.
  • Reporting, by formalising and communicating the monitoring of key performance indicators.

What are the benefits of IT Performance Management?

The benefits of IT Performance Management are numerous for organisations. These include:

  • Optimisation of resources: by monitoring its information system and acting in time against flaws or bottlenecks, the company improves the availability and reliability of its service, prevents the failure of its applications and optimises the management of infrastructure and middleware resources.
  • Alignment with the organisation’s strategy: IT performance management allows directing IT investments towards priority projects and main business needs identified in the organisation’s strategy.
  • Responsiveness to change: continuous optimisation of the information system ensures better reactivity to encountered issues and a better mean time to repair performance incidents (MTTR).
  • Improvement of user experience: the management of the information system’s performance plays a crucial role in ensuring an optimal user experience. By implementing observability and optimisation mechanisms, this management aims to ensure that IT applications and services meet expectations in terms of speed and reliability.

How to optimise your IT Performance Management?

Your organisation has identified the benefits of employing IT Performance Management but you’re not sure where to start? Here are some tips to facilitate the implementation of your IT Performance Management:

  1. In collaboration with the different departments of your organisation, define achievable objectives, related to the needs of your information system.
  2. Ensure that the company and management can obtain the level of information they need to be sure that IT respects its service level agreements (SLAs).
  3. Integrate performance management from the development and integration phase of your applications.
  4. Systematically perform performance tests before any deployment of a new release or a new module in production.
  5. Select tools adapted to your needs and set up advanced monitoring and observability to continuously collect data on the end-to-end performance of the information system. This will allow you to detect problems within your system and resolve them before they become major incidents. Observability can offer visibility not only at the application and server levels but also allows the company to see that IT supports the organisation’s strategy.
  6. Some tools allow trend analysis based on your current and past performance. This analysis helps to identify long-term performance patterns, aiding decision-makers in strategic planning and adjustment.
  7. You have the option to set up smart alerts to be informed in real-time of problems, such as exceeding predefined performance thresholds.
  8. You have the option to configure dashboards for real-time visibility of your information system’s performance.

By following these recommendations, you can optimise your IT Performance Management, improve the reactivity of your IT infrastructure, and ensure stable and efficient operation of your systems.

How do you measure IT Performance Management (KPIs)?

For IT Performance Management to be effective, establishing measures (or KPIs) related to the company’s service level agreements (SLAs) is essential. By monitoring and analysing the computer system, they guarantee its highest optimisation. Here is a non-exhaustive list of the main IT Performance Management KPIs:

User response time

User response time refers to the total time it takes for an end-user to see a response to an action they have taken. This includes the time it takes for the server to process the request, generate the response and send it back to the client, as well as any transmission or rendering delays on the client side. In other words, it’s the time the user perceives between initiating an action (such as clicking on a link or submitting a form) and seeing the response on the screen.

Server response time

The server response time is the time it takes for the server to respond to a request after receiving it. It focuses on server-type operations, including query processing, database access, script execution and response generation. Server response time is a component of user response time, but is limited to activities and performance of the server process…

Resource utilisation

Measures the use of system hardware and software resources. A high rate may indicate poor optimisation or a need for new resources.

System availability

This is the percentage of time the system is operational in relation to the total time.

Transaction error rate

The percentage of successful transactions in relation to the total number of transactions carried out.

Qim Info supports you in improving your IT's performance

At Qim Info, our experts are proficient in IT Performance Management, thus ensuring the performance and stability of your applications. For 20 years, our teams have been successfully resolving our clients’ IT systems issues. Our mission? To guarantee the stability and performance of your applications at every stage of their life cycle. Our teams offer tailor-made solutions, adapted to your needs, to ensure optimal results.
From modelling requirements to software optimisation, our experts provide comprehensive management, supporting you at every stage:

Test de charge et de performance IT

Load Testing and Performance

Ensure your application's performance before going live to guarantee an optimal user experience.

Application Observability

With Application Performance Observability (APO), integrate performance visibility into your applications for efficient testing, tracking, and troubleshooting, regardless of your technological environment.

Continuous Performance Engineering

Shift left, shift right, and automate processes to master performance throughout the software life cycle, thanks to Continuous Performance Engineering (CPE).

Rapid Performance Diagnostics

Identify and quickly resolve performance and stability issues affecting your production environment with Rapid Performance Diagnostic (RPD).

Cloud-Native Performance

Ensure your application's performance throughout your Cloud migration journey.

Strategy and Governance

Improve your performance maturity with a vision and roadmap to help your organisation achieve its objectives.

Web and Mobile Performance

Maximise user satisfaction and revenue by improving the design and responsiveness of browsers and mobile applications.

Resilience and
Reliability

Ensure your application continues to function even in the event of unforeseen issues.

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